Client Service Representative

3 weeks ago


Victoria, British Columbia, Canada Family Maintenance Enforcement Program Full time

About This Role

The BC Family Maintenance Agency is seeking a highly skilled Client Service Representative to join our Kamloops office. As a key member of our team, you will be responsible for providing exceptional client service and support to families in need.

Key Responsibilities

  • Respond to client inquiries in a fast-paced, high-volume environment while maintaining our client service standards.
  • Listen effectively to clients and ask probing questions to understand their needs.
  • Compose replies to email, phone, and mail inquiries, prepare tracking forms, and forward complaints to the appropriate person for further response.
  • Interact with other organizations outside of the BC Family Maintenance Agency while ensuring client-related information remains confidential.

Requirements

  • A high school diploma is required, with post-secondary education considered an asset.
  • Strong MS Office skills and proficient keyboarding and data entry skills.
  • Ability to adapt to changing circumstances, utilize effective conflict resolution skills, and build rapport with others.

What We Offer

The BC Family Maintenance Agency offers a competitive salary, flexible work arrangements, extended benefits, and a pension plan. This is a unionized position, and an eligibility list may be established to fill future temporary and permanent vacancies.



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