Lead ServiceNow Developer Architect
2 weeks ago
Affinity Group is seeking a highly skilled Lead ServiceNow Developer Architect to spearhead the design, development, and implementation of complex ServiceNow solutions.
Key Responsibilities- Technical Leadership
- Provide technical leadership and mentorship to a team of developers.
- Conduct code reviews and provide constructive feedback to ensure code quality and maintainability.
- Stay current with ServiceNow features, capabilities, and updates to guide the team effectively.
- Lead the design and development of ServiceNow solutions, including custom applications, workflows, and integrations.
- Ensure that solutions adhere to ServiceNow best practices, coding standards, and architectural principles.
- Design and develop ServiceNow modules, applications, and components based on business needs.
- Work closely with stakeholders to gather and analyze requirements.
- Translate business requirements into technical specifications and design documents.
- Ensure that solutions align with business objectives and user needs.
- Configure and customize ServiceNow applications and modules, including ITSM, ITOM, ITAM, and others.
- Develop custom scripts, business rules, UI policies, and client scripts to meet specific business requirements.
- Integrate ServiceNow with external systems using REST, SOAP, and other integration methods.
- Develop and execute test plans to ensure the quality and functionality of ServiceNow solutions.
- Perform unit testing, system testing, and user acceptance testing (UAT) to identify and resolve issues.
- Ensure that all solutions are thoroughly documented and meet compliance requirements.
- Provide third-level support for incidents and problems related to ServiceNow applications.
- Troubleshoot and resolve technical issues, ensuring minimal disruption to business operations.
- Implement preventive measures to reduce the occurrence of incidents and improve system stability.
- Collaborate with managers to manage the queue of incidents and enhancements.
- Track progress against delivery milestones and ensure timely delivery of solutions.
- Identify and mitigate risks associated with the solutions.
- Identify opportunities for process improvement and automation using ServiceNow capabilities.
- Recommend and implement enhancements to improve system performance and user experience.
- Participate in continuous learning and professional development to stay abreast of ServiceNow advancements.
- Education
- Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.
- Minimum of 8 years of hands-on experience with ServiceNow development and administration.
- Proven experience in developing and configuring complex ServiceNow projects.
- Previous experience in leading and managing complex ServiceNow solution development.
- In-depth knowledge of ServiceNow modules, especially IT Service Management (ITSM) and IT Asset Management (ITAM).
- Experience working with end users to derive requirements, understand their issues, and provide effective resolutions.
- Proficiency in JavaScript, HTML, CSS, AngularJS, and other web development technologies.
- Strong understanding of ServiceNow architecture, data model, and security model.
- Experience with ServiceNow integrations using REST, SOAP, and other integration technologies.
- Experience with ServiceNow Discovery, IRE, and the CMDB health and remediation rules.
- Familiarity with ITIL processes and best practices.
- Strong competence in working directly with end users to understand their requirements, issues, and objectives.
- Proven ability to analyze end user problems and work through resolutions effectively.
- Excellent communication skills to interact with end users and stakeholders at all levels.
- Proven ability to lead and mentor a team of developers.
- Strong organizational skills and the ability to manage and prioritize multiple projects.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
- Ability to work independently and manage multiple tasks and projects simultaneously.
- ServiceNow Certified Application Developer.
- ServiceNow Certified System Administrator.
- Additional ServiceNow certifications.
Hourly rate: $205 per hour.
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