Retail Store Supervisor

6 days ago


Oshawa, Ontario, Canada Esso Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Esso. As a key member of our retail sales and customer service team, you will be responsible for leading a team of sales workers and ensuring the smooth operation of our retail store.

Key Responsibilities
  • Lead and Manage Sales Team: Assign sales workers to duties, authorize payments, and oversee the sales process to ensure excellent customer service and high sales performance.
  • Merchandise Management: Order merchandise, authorize returns, and maintain inventory levels to meet customer demand and maximize sales.
  • Store Operations: Establish work schedules, prepare reports on sales volumes, merchandising, and personnel matters, and resolve issues that may arise.
  • Team Supervision: Supervise and coordinate the activities of 3-4 team members, providing guidance and support to ensure excellent customer service and high sales performance.
  • Customer Service: Sell merchandise, resolve customer complaints, and provide excellent customer service to ensure customer satisfaction and loyalty.
Requirements
  • Education: No degree, certificate, or diploma required.
  • Experience: 1 year to less than 2 years of retail sales and customer service experience.
  • Skills: Excellent communication and leadership skills, ability to work in a fast-paced environment, and attention to detail.
What We Offer
  • Opportunities for Advancement: We offer opportunities for career advancement and professional growth.
  • Competitive Compensation: We offer competitive compensation and benefits packages.
  • Support for Diversity and Inclusion: We are committed to creating a welcoming and inclusive work environment for all employees, including those with disabilities, newcomers, and refugees.


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