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Customer Service Representative

1 month ago


Laval, Quebec, Canada Randstad Canada Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience.

Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers regarding our products and services
  • Collaborate with internal teams to ensure seamless customer experiences
  • Manage customer complaints and concerns in a empathetic and professional manner
  • Track and resolve customer issues in a timely and efficient manner
Requirements:
  • Fluent oral and written communication skills in French and English
  • Excellent interpersonal and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • At least two years' experience in customer service, preferably in a call center environment
  • Proficiency in computer tools and Customer Relationship Management (CRM) software
What We Offer:
  • Competitive salary: $22 per hour
  • Social benefits: Health insurance and Retirement Savings Plan (REER)
  • Vacation weeks: Based on experience
  • Flexible daytime schedule: 32 hours per week
  • Development opportunities: Continuous training and possibilities for advancement within the company

Randstad Canada is committed to fostering a diverse and inclusive workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.