Guest Service Supervisor

1 month ago

Calgary, Alberta, Canada Holiday Inn & Suites Calgary South - Conference Ctr Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn & Suites Calgary South - Conference Ctr. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Supervise and coordinate the work of front desk staff, ensuring efficient and effective service delivery.
  • Assist guests with special needs, providing personalized support and solutions.
  • Coordinate and review work, ensuring high standards of quality and productivity.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain operation of computer systems, equipment, and machinery, arranging repair work as needed.
  • Requisition materials and supplies, ensuring timely delivery and availability.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong problem-solving and analytical skills.
Work Environment:

Our hotel is a dynamic and inclusive workplace, committed to providing a welcoming environment for all guests and staff. We value diversity and strive to create a workplace that reflects the communities we serve.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to make a real difference in the lives of our guests and staff.

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