AVP Operational Resilience Manager

4 weeks ago

Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time
About the Role

We are seeking an experienced AVP Operational Resilience Manager to join our team at Manulife. As a key member of our Operational Risk and Resilience Management (ORRM) function, you will be responsible for leading various risk programs and ad hoc projects to enhance Manulife's operational risk and resilience capability.

Key Responsibilities
  • Establish and maintain operational resilience policies, guidelines, processes, and procedures, including Business Continuity, Disaster Recovery, and Crisis Management.
  • Initiate, manage, and execute risk governance processes for operational resilience management, risk, and control awareness, and enhancement to operational efficiency.
  • Lead various Operational Resilience Program workstreams and ad hoc projects to support the continued growth and maturity of the ORRM function.
  • Support the design and implementation, as well as ongoing maintenance, of the operational resilience management system.
  • Design and set standards for operational resilience reports, dashboards, and metrics for management reporting.
  • Operate as a Subject Matter Expert (SME) to provide oversight and challenge over the ongoing critical operations assessment activities and the reporting of resilience posture, working with Segment Operational Risk Officers to ensure timely and accurate resilience assessment outcomes.
  • Influence and gain buy-in from the Senior Leadership team of the various businesses across the division by communicating program requirements and the value proposition to gain the support needed to implement the program(s).
  • Train Business Unit resources to implement the resilience management program(s) within their Business Unit. Advise the Business Units to help them assess the best way to implement the operational risk and resilience management program(s) within their business, with a focus on integrating with their existing risk, resilience, and compliance processes to ensure sustainability and avoid duplication of effort.
  • Manage the implementation of programs to ensure ORRM is aligned with the division's business objectives and MFC's enterprise ORM program objectives, scope, and timelines.
  • Review and challenge business unit risk and resilience information provided (e.g., risk assessments, resilience posture, loss data, metrics, etc.). Demonstrate effective oversight and challenge across the ORRM portfolio of activities. Ensure key operational risk and resilience exposures are reported and escalated to divisional management, divisional risk management, and Corporate Risk Management, and that mitigating actions are identified and taken as appropriate.
  • Collaborate extensively with Segment Risk Management and Enterprise Risk Management to communicate the division's perspective on risk exposures and program initiatives and ensure the divisional program remains aligned with MFC's enterprise ORM program.
  • Share key information, including risk exposures, resilience posture, and maturity, loss data, and risk management/control best practices across the Division (including with other divisional risk/compliance/control officers) and reach out to other Divisions to incorporate any learnings.
  • Transition from program implementation focus to risk oversight focus as the program is implemented and maintain the program going forward.
Requirements
  • Technology risk and resilience experience within a large Financial Institution, including hosting strategies, architecture design patterns, and cloud portability.
  • Risk management, audit, operations, compliance, or technology background with 10+ years of experience in matters of increasing complexity (preferably with several years of direct risk management experience).
  • Relevant advanced designation or degree (e.g., MBA, Finance, Risk, Actuarial).
  • Highly developed business acumen and a pragmatic approach to solving problems and implementing solutions.
  • In-depth understanding of operational procedures at a financial institution (preferably insurance).
  • Solid experience in designing, implementing, and validating the effectiveness of operational controls.
  • Solid working knowledge of enterprise and operational risk management frameworks and processes.
  • Proven leadership skills, along with strong program and project management capabilities and experience.
  • Strong communication skills, including the ability to translate complex technical issues into fundamental concepts.
  • Highly effective influencing skills.
  • Strong relationship-building skills to build effective working relationships with Business Units and Corporate.
  • Creative problem-solving and the ability to motivate others to implement new solutions.

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