Customer Service Representative

2 weeks ago

Lethbridge, Alberta, Canada Fedex Canada Full time
Job Summary

This is an interview position for a Customer Service Representative at FedEx Canada. The successful candidate will provide accurate information and assistance to customers requiring direct customer interface. The role involves performing administrative duties necessary for efficient operations, promoting continued sales, and generating potential incremental revenue wherever possible.

Key Responsibilities

Provide excellent customer service and support to customers

Requirements

High school diploma/equivalent; college diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem-solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored, and changing work environment

Preferred Qualifications

Pay Transparency:

Pay:

Additional Details: 2 positions; 10am-2pm Monday-Friday and Tues-Saturday 2pm-6pm

Disclaimer

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of:

their current driver's abstract;

their performance during application interviews; and

their performance on any driver competency assessments administered

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