Service Department Assistant

2 weeks ago


Ottawa, Ontario, Canada Farm Boy Full time

Job Summary

This role is responsible for supporting the Service Department Manager in achieving company, store, and department goals. The successful candidate will provide exceptional customer service, develop and maintain a high-performing team, and ensure a quality service approach to all employees, customers, and suppliers.

Main Responsibilities:

  • Deliver superior customer service and support Farm Boy's vision of the best fresh shopping experience.
  • Assist in the development of the team by supporting training, coaching, and recognition while maintaining confidentiality and trust.
  • Effectively communicate product information and corporate policies to the service team.
  • Safeguard Farm Boy's financial information through document maintenance and retention.
  • Provide floor support and supervision, including serving customers, cart retrieval, and general department cleanliness.
  • Support office management, including inventory, orders, scheduling, and payroll.

Requirements:

  • Typically requires a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role.
  • Successful completion of Smart Serve or a willingness to complete within 6 months.
  • Excellent organizational, interpersonal, mathematical, and analytical skills.
  • Clear and effective communication style, both written and oral.
  • Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.

Work Environment:

  • Providing service to several people or departments, working under many simultaneous deadlines.
  • Required to stand and walk for long periods of time during shift.
  • Required to lift, carry, or handle heavy objects.


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