Network Voice and Collaboration Specialist

5 days ago


Mississauga, Ontario, Canada Wipro Technologies Full time
Job Overview:

We are looking for a seasoned professional to fill the role of Network Voice and Collaboration Specialist. This position requires a deep understanding of Cisco Unified Communications, VoIP environments, and collaboration solutions. The successful candidate will be responsible for managing, designing, and troubleshooting these systems, as well as developing and maintaining documentation for all network, voice, and collaboration systems.

The ideal candidate will have extensive experience with Cisco CUCM, Unity, UCCX, Verint call recorder integration, and Avaya VoIP. Additionally, a strong understanding of data networking concepts, particularly routing and switching, is essential. Key responsibilities include:

* Managing, designing, and troubleshooting Cisco Unified Communications systems, including CUCM, Cisco Unity, and Cisco UCCX.
* Integrating, managing, and troubleshooting Verint call recording systems.
* Working within Avaya VoIP environments, performing design and troubleshooting as needed.
* Developing and maintaining documentation for all network, voice, and collaboration systems.
* Proactively identifying, diagnosing, and resolving complex voice and collaboration issues.

Required Skills and Qualifications:

* 10+ years of experience in network voice administration with a focus on Cisco technologies.
* In-depth knowledge of Cisco Unified Communications, including CUCM, Unity, and UCCX.
* Experience with Verint call recorder integration and troubleshooting.
* Strong understanding of Avaya VoIP systems.
* Extensive knowledge of data networking concepts, particularly routing and switching.
* Demonstrated hands-on expertise with Cisco VoIP products.


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