Voice Collaboration Expert

6 days ago


Mississauga, Ontario, Canada Wipro Technologies Full time
Job Description

We are seeking a highly skilled and experienced professional to join our team as a Cisco Network Voice Admin. The ideal candidate will be responsible for managing, designing, and troubleshooting Cisco Unified Communications systems, VoIP environments, and collaboration solutions like Cisco Webex and Microsoft Teams.

This role requires extensive experience with Cisco CUCM, Unity, UCCX, Verint call recorder integration, and Avaya VoIP, along with a strong understanding of data networking. The selected candidate will work closely with our team to develop and maintain documentation for all network, voice, and collaboration systems, as well as proactively identify, diagnose, and resolve complex voice and collaboration issues.

The successful candidate will have a strong background in network voice administration, with a focus on Cisco technologies. In-depth knowledge of Cisco Unified Communications, including CUCM, Unity, and UCCX, is essential. Experience with Verint call recorder integration and troubleshooting is also required. Additionally, the candidate should have a strong understanding of Avaya VoIP systems and extensive knowledge of data networking concepts, particularly routing and switching.

Key Responsibilities:
  • Manage, design, configure, and troubleshoot Cisco Unified Communications systems, including CUCM, Cisco Unity, and Cisco UCCX.
  • Integrate, manage, and troubleshoot Verint call recording systems.
  • Work within Avaya VoIP environments, performing design and troubleshooting as needed.
  • Understand network data routing and switching to support voice and collaboration solutions.


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