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Supervisor (Part Time) - Brand Ambassador

2 months ago


Regina, Saskatchewan, Canada Carter's, Inc Full time
About Carter's, Inc.

Carter's, Inc. is a leading North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip Hop, and Little Planet brands. We're the #1 most-purchased children's clothing brand, and we've become an industry leader by providing quality products and lasting careers for our team members.

Job Summary

We're seeking a Part Time Supervisor to join our team as a Brand Ambassador. As a leader in our store, you'll be the first face of the brand for growing families, congratulating new parents and grandparents, and introducing our new baby essentials. You'll foster a welcoming and inclusive environment, value and optimize skills and talents, and continually educate yourself and others on product styles, features, and benefits.

Key Responsibilities
  • Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14
  • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
  • Maintain a genuine customer focus on the sales floor
  • Foster a positive, safe, and inclusive environment for employees and customers
  • Consistently model service standards and omni-channel experience while coaching others to success
  • Lead and execute an assigned business focus area through planning and detailed follow through
  • Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
  • Utilize customer feedback to identify areas of opportunity to implement actions to drive results
  • Build customer loyalty through Company-sponsored programs
  • Offer consistent, in-the-moment feedback to store team and raise performance concerns to Store Manager
  • Recognize exceptional performance through positive reinforcement and appreciation
  • Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls
Requirements
  • A positive and solutions-oriented mindset
  • Effective and professional verbal and written communication skills
  • The ability to manage multiple tasks at once
  • Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
  • A variety of skills and experiences
  • A high school diploma
What We Offer
  • Schedules that fit your life, allowing you to balance work and personal activities
  • Benefits and perks that make life better, including an Employee Assistance Program, mental health benefits, a 30% discount on our brands, referral bonuses, and more
  • The opportunity to learn and build skills and grow as an individual, with professional and personal development to help shape your career
  • Development programs to help you grow in your current role and beyond