Senior Application Architect

2 weeks ago


Montreal, Quebec, Canada Bell Canada Full time
About the Role

Bell Canada is seeking a highly skilled Senior Application Architect to join our team. As a key member of our ServiceNow platform team, you will be responsible for developing and documenting solutions focusing on the IT Service Management (ITSM) family of modules.

Key Responsibilities
  • Design and implement robust solutions for ITSM components of our ServiceNow platform.
  • Develop data modeling and detailed documentation to support solution implementation.
  • Translate user stories and requirements into architectural designs and implementations.
  • Develop detailed technical designs, including architecture, workflows, and configurations of ServiceNow ITSM solutions.
  • Collaborate with architect peers to define overall ServiceNow platform architecture.
  • Stay up-to-date with industry trends, upcoming ServiceNow releases, and best practices.
  • Share knowledge with internal team members, stakeholders, and other audiences within the organization.
  • Work collaboratively with product teams, development teams, and user communities across multiple business units.
Critical Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2+ years of experience as an architect, developer, or other technical position in the ServiceNow ecosystem.
  • 2-5 years of working experience in a technical capacity in Information Technology or a related field.
  • Deep knowledge of ITSM concepts, ITIL, and IT administration.
  • Strong problem-solving skills and ability to work under pressure.
  • Ability to build relationships and work effectively with internal and external stakeholders, as well as suppliers/vendors.
  • Ability to create detailed documentation and presentations for a wide range of audiences.
  • Willingness to acquire one or more ServiceNow certifications if not already certified.
Preferred Qualifications
  • Relevant ServiceNow Certification (Certified ServiceNow Administrator (CSA), Certified ServiceNow Technical Architect (CTA), ITSM Implementer Certification).
  • ITIL V4 Foundations Certified.
  • Fluent/Bilingual written/spoken in French/English preferred. Unilingual English acceptable if located outside of Quebec.
About Bell Canada

Bell Canada is a leading telecommunications company in Canada, providing a wide range of services to consumers and businesses. We value diversity and provide a supportive, inclusive community where all team members can succeed. Our company is committed to environmental, social, and governance initiatives, making every day better for people as they connect, work, learn, and play.

We offer a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell Canada, everyone belongs and you'll feel valued, respected, and supported as you grow and reach your full potential.



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