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Senior Application Architect

2 months ago

Montreal, Quebec, Canada Bell Full time
About the Role

We are seeking a highly skilled Senior Application Architect to join our team at Bell. As a key member of our ServiceNow platform team, you will be responsible for developing and documenting solutions focusing on the IT Service Management (ITSM) family of modules.

Key Responsibilities
  • Design and implement robust solutions for ITSM components of our ServiceNow platform
  • Develop data modeling and detailed documentation to support solution implementation
  • Translate user stories and requirements into architectural designs and implementations
  • Develop technical designs, including architecture, workflows, and configurations of ServiceNow ITSM solutions
  • Collaborate with architect peers to define overall ServiceNow platform architecture
  • Stay up-to-date on industry trends, upcoming ServiceNow releases, and best practices
  • Share knowledge with internal team members, stakeholders, and other audiences within the organization
  • Work collaboratively with product teams, development teams, and user communities across multiple business units
Critical Qualifications
  • Degree in Computer Science, Information Technology, or a comparable field
  • 2+ years of experience as an architect, developer, or other technical position in the ServiceNow ecosystem
  • 2-5 years of working experience in a technical capacity in Information Technology or a comparable field
  • Deep knowledge of ITSM concepts, ITIL, and IT administration
  • Strong problem-solving skills and ability to work under pressure
  • Ability to build relationships and work effectively with internal and external stakeholders, as well as suppliers/vendors
  • Ability and willingness to create detailed documentation and presentations for a wide range of audiences
  • Willingness to acquire one or more ServiceNow certifications if not already certified
Preferred Qualifications
  • Relevant ServiceNow Certification (Certified ServiceNow Administrator (CSA), Certified ServiceNow Technical Architect (CTA), ITSM Implementer Certification)
  • ITIL V4 Foundations Certified
  • Fluent/Bilingual written/spoken in French/English preferred