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Customer Service Representative
2 months ago
At the Discovery Centre, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is an excellent opportunity for someone who is passionate about delivering exceptional customer service and working in a dynamic team environment.
Key Responsibilities:- Greet and check in visitors in a professional and friendly manner
- Provide strong administration support with in-store point of sale (POS) processing, online sales, group and birthday party reservations, and educational bookings
- Process payments and complete daily cash opening & closing procedures
- Support the Discovery Shop through merchandising, sales promotion, and processing store merchandise in-store and online
- Stay current with all Centre activities, including promotions, membership program, educational & public programs, exhibits, birthday parties, special events, group visits, and corporate rentals
- Maintain the front desk area and gift shop in an organized, clean, and clutter-free manner
- Post-secondary studies (preferred)
- Experience in retail, customer service, or sales
- Fluency in English is required; additional languages (especially French) considered an asset
- Exceptional communication and customer service skills
- Works well under pressure
- Able to work well as part of a team
- Highly organized
- Strong financial management skills
- Adaptable to changing conditions
- Creative and responsive at problem solving
The Discovery Centre is committed to providing an inclusive and barrier-free work environment. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.