Field Engineer

2 weeks ago


Montreal, Quebec, Canada undisclosed Full time

Job Title: Customer Service Field Engineer

Job Description:

Alteo is seeking a Service Delivery Engineer for a permanent position based in Montreal.

Your main role will be to handle customer requests to guarantee delivery of the services required, while ensuring compliance with contractual SLAs.

Key Responsibilities:

  • Handle catalog service requests to meet customer needs.
  • Ensure the implementation of the accepted service within agreed-upon deadlines.
  • Ensure the preparation, validation, and delivery of update patches in coordination with internal teams.
  • Handle and process incidents generated by the implementation of the service.

Required Profile:

  • DEC/BAC in IT or equivalent.
  • 5+ years' experience in a similar role.
  • Good knowledge of service-oriented architectures.
  • Good knowledge of APIs.
  • Familiarity with the electronic payment industry is a strong asset.
  • Knowledge of PowerCard solution and UNIX environments is a strong asset.
  • Database management skills, including Oracle and PostgreSQL.
  • Testing techniques and writing of technical and functional specifications.
  • Customer orientation, commitment to delivering results, and taking the initiative to anticipate problems.
  • Ability to work in a team environment with a natural leader and strong team spirit.


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