Field Engineer
2 weeks ago
Job Title: Customer Service Field Engineer
Job Description:
Alteo is seeking a Service Delivery Engineer for a permanent position based in Montreal.
Your main role will be to handle customer requests to guarantee delivery of the services required, while ensuring compliance with contractual SLAs.
Key Responsibilities:
- Handle catalog service requests to meet customer needs.
- Ensure the implementation of the accepted service within agreed-upon deadlines.
- Ensure the preparation, validation, and delivery of update patches in coordination with internal teams.
- Handle and process incidents generated by the implementation of the service.
Required Profile:
- DEC/BAC in IT or equivalent.
- 5+ years' experience in a similar role.
- Good knowledge of service-oriented architectures.
- Good knowledge of APIs.
- Familiarity with the electronic payment industry is a strong asset.
- Knowledge of PowerCard solution and UNIX environments is a strong asset.
- Database management skills, including Oracle and PostgreSQL.
- Testing techniques and writing of technical and functional specifications.
- Customer orientation, commitment to delivering results, and taking the initiative to anticipate problems.
- Ability to work in a team environment with a natural leader and strong team spirit.
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