Customer Service Representative
1 month ago
We are seeking a highly skilled Customer Service Representative to join our team at Hardy Sales, a family-owned and operated wholesale food distribution company since 1982. As a Customer Service Representative, you will be responsible for providing exceptional support to our valued customers, responding to their inquiries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in a timely and professional manner
- Resolve customer issues and complaints with empathy and efficiency
- Process orders accurately
- Maintain customer records and update information as needed
- Collaborate with other team members to ensure a seamless customer experience
Requirements:
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficiency in Microsoft Office and customer service software
- Ability to work in a fast-paced environment and multitask effectively
Benefits:
- Company events
- Discounted or free food
- Extended health care
- On-site gym
- Paid time off
- Profit sharing
Schedule:
- 8 hour shift
- Monday to Friday
Application Information:
- Do you have your own vehicle? (no public transit to this location)
Experience:
- Data entry: 2 years (required)
- Customer service: 2 years (required)
- Microsoft Excel: 2 years (preferred)
- Administrative: 2 years (preferred)
Work Location:
In person
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