Technical Support Specialist

4 weeks ago

Burnaby, British Columbia, Canada NavitsPartners Full time

Technical Support Specialist

At NavitsPartners, we are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.

Key Responsibilities:

  • Respond to Technical Support Requests: You will be the first point of contact for our clients, responding to their technical support requests in a professional and timely manner.
  • Collect and Document User Details: You will collect and document essential user details, such as name, department, contact information, and issue specifics.
  • Prioritize and Organize Support Tickets: You will prioritize and organize support tickets, escalating to senior technicians as needed.
  • Log and Track Support Process: You will log and track the support process, noting successful and unsuccessful resolutions and actions taken.
  • Utilize Online Resources: You will utilize online resources, including software updates, drivers, and FAQs, to resolve issues effectively.

Requirements:

  • Familiarity with Dell and VMware Products: You should have knowledge and experience with Dell and VMware products.
  • Experience in Handling Incident Responses: You should have experience in handling incident responses.
  • Background in Cybersecurity: You should have a background in cybersecurity.
  • Ability to Travel: You should be able to travel to client sites on short notice.

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