Hotel Front Desk Clerk

4 weeks ago


Whitehorse, Yukon, Canada Eagle Plains Hotel Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Clerk to join our team at Eagle Plains Hotel. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Investigate complaints and claims
  • Resolve complaints and claims
  • Process guests' departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Perform light housekeeping and cleaning duties
  • Provide customer service
Requirements
  • Secondary (high) school graduation certificate
  • 1 to less than 7 months of experience
  • Ability to work in a fast-paced environment
  • Excellent communication and problem-solving skills
  • Ability to maintain confidentiality and handle sensitive information
What We Offer
  • Health care plan
  • Free parking available
  • Parking available
  • Permanent employment
  • 36 to 42 hours per week
  • English as the primary language of work


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