Hotel Front Desk Clerk
4 weeks ago
We are seeking a highly organized and customer-focused Front Desk Clerk to join our team at Eagle Plains Hotel. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.
Key Responsibilities- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Investigate complaints and claims
- Resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Perform light housekeeping and cleaning duties
- Provide customer service
- Secondary (high) school graduation certificate
- 1 to less than 7 months of experience
- Ability to work in a fast-paced environment
- Excellent communication and problem-solving skills
- Ability to maintain confidentiality and handle sensitive information
- Health care plan
- Free parking available
- Parking available
- Permanent employment
- 36 to 42 hours per week
- English as the primary language of work
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