Server

1 month ago

Gananoque, Ontario, Canada Hornblower Cruises and Events Full time

About the Opportunity:

The successful Server will be a key member of our team, providing exceptional hospitality to our guests and ensuring a memorable dining experience. This role requires a high level of technical competence in serving food and beverages, as well as excellent communication and interpersonal skills.

Responsibilities:

  • Provide exceptional customer service and ensure a positive dining experience for all guests.
  • Serve food and beverages in a timely and efficient manner, adhering to all health and safety protocols.
  • Accurately take orders and enter them into the point-of-sale system, following all recipes and menu guidelines.
  • Maintain the cleanliness and safety of all common areas and service stations.
  • Participate in the celebration and entertainment experience of the guest.
  • Set up and break down dining room and service stations as prescribed.
  • Accurately collect payment from guests and provide change as required.
  • Provide information to guests about food and beverage menu descriptions, daily features, and common allergies.
  • Be aware of vessel schedule, embarkment periods, local attractions, and upcoming events to prepare for peak dining periods.
  • Assist in routine cleaning of dining room/patio, including daily cleaning of equipment, preparation stations, stock rooms, staff areas, and staff washrooms.
  • Responsible for knowing, understanding, and practicing all City Cruises Gananoque policies and procedures.
  • Be prepared to begin work at scheduled time and maintain uniform and personal grooming in compliance with appearance standards.
  • Assist with the warm and efficient greeting and seating of guests when they arrive.

Requirements and Qualifications:

  • High school diploma or equivalent as recognized by the Ministry of Education.
  • One (1) year experience in high volume restaurant preferred.
  • Responsible alcohol service requirements - Smart Serve Certification required.
  • Energetic and enthusiastic personality essential.
  • Ability to effectively understand and convey written and verbal information to guests and coworkers.
  • Basic computer skills required.
  • Ability to work for extended periods without sitting and lift up to 40 lbs (18 kgs).
  • Will be required to be available for work on all major holidays and weekends.

About Us:

City Experiences is a leading provider of exceptional experiences on land and water. Our team is passionate about delivering memorable experiences for our guests, and we are committed to providing a positive and inclusive work environment for our employees.

The RESPECT Service System:

City Experiences' RESPECT Service System embodies our mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

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