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Customer Service Representative
1 month ago
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representatives
2 months ago
About the Role:
The Ville de Laval is seeking highly motivated and customer-focused individuals to join our team as Service Agents. As a Service Agent, you will be the primary point of contact for citizens of Laval, providing assistance and support through various channels.
Key Responsibilities:
- Respond to citizen inquiries and requests for information and services
- Analyze and resolve customer complaints and issues
- Provide accurate and timely information to citizens
- Collaborate with internal teams to resolve complex issues
- Meet or exceed performance metrics and quality standards
Requirements:
- Diploma of Secondary Education (DES)
- 2 years of relevant experience in a customer service or call center environment
- Excellent written and verbal communication skills in French
- Proficient in English, both written and verbal
- Strong interpersonal and communication skills
What We Offer:
- A competitive hourly rate of $26.80
- A hybrid work arrangement with approximately 75% of work done remotely
- A comprehensive training program to ensure success in the role
- A dynamic and supportive work environment
About the Ville de Laval:
The Ville de Laval is a growing and diverse city, committed to providing excellent services to its citizens. We are a leader in innovation and customer service, and we are seeking individuals who share our values and passion for delivering exceptional service.