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Senior Technical Engineer

2 months ago

Old Toronto, Ontario, Canada CMS Full time
Job Summary

CMS is seeking a highly skilled Senior Technical Engineer to join our team as a Security Systems Specialist. The successful candidate will be responsible for overseeing the security systems across our UK and EMEA portfolio, ensuring optimal performance and minimizing business impact and service disruptions.

Key Responsibilities
  1. Security Systems Oversight: Proactively ensure the Bank's security systems are operating at optimal levels, identifying and resolving any issues that may arise.
  2. Fault Analysis and Reporting: Conduct detailed fault analysis, investigations, and produce detailed post-incident reports on system and asset failures, identifying causal and root causal factors, and providing remediation measures for resolution.
  3. System Upgrades and Maintenance: Ensure that firmware and software upgrades are applied to all security assets, and work alongside our technical teams in delivering system upgrades.
  4. Asset Registration and Validation: Ensure that all security assets are registered on iSac and Tririga, producing a monthly validation report and implementing corrections as necessary.
  5. IT Patching and Risk Assessment: Support the Bank's IT patching process, carrying out a risk assessment on any impact from the application of security and operational patches with a focus on reducing system downtime during the patching window.
  6. Asset Lifecycle Reviews: Complete asset lifecycle reviews for all security assets, providing recommendations for upgrading to a new version.
  7. Reactive and Planned Maintenance: Complete a monthly reactive works report identifying areas of non-compliance, and a monthly planned preventative maintenance report identifying corrective actions raised and completed, and any areas of non-compliance.
  8. Reactive Services: Undertake reactive services in line with the response times outlined in the SLA covering the sites specified as part of the London Campus.
  9. Smart PPM Planning: Assist in developing smart PPM plans for the Bank's risk areas, focusing on data analysis and continual improvement.
  10. Project Transition and BAU: Act as a conduit for the transition of security-related projects into BAU, ensuring that industry best practices and security standards are followed.
  11. System Programming and Commissioning: Oversee system programming and commissioning, ensuring that all security systems are properly configured and functioning as intended.
  12. Annual Forecast and Budgeting: Assist in providing annual forecast and budgeting information based on accurate asset and lifecycle logs, for all security assets in use.
  13. Subject Matter Expertise: Act as a Subject Matter Expert (SME) for technical security, providing analysis, roadmaps, and guidance with a focus on integration, innovation, and continual improvement.
  14. Training and Development: Arrange and/or conduct product demonstrations, technical training, and participate in workshops to ensure optimal system usage.
Requirements
  • A minimum of years' experience working as a Senior Technical Engineer or Systems Engineer role in the corporate environment.
  • A minimum of years' experience on CCure with experience in supporting all aspects of M&E building maintenance / electrical infrastructure services.
  • Extensive knowledge of Video Surveillance Systems, CCTV, intruder systems, and other security systems.
  • Working knowledge of networking and server technology.
  • Experience in working to and within electrical AP standard working processes and procedures.
Qualifications
  • CCure Level qualified (current)
  • Victor VSS System qualified
  • Traka Software trained
  • City & Guilds or NVQ Level equivalent.
  • Recognised Electrical CP/AP qualification. [Advantage]
  • Recognised Networking qualification [Advantage]
  • IOSH Managing Safely. [Requirement]

Good report writing skills and presentation demonstrating a structured approach to problem solving and written communication. Strong skills in Microsoft application suite – particularly Excel.