Network Operations Technician
4 days ago
At Xplore Inc., we're building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better everyday rural living.
Job DescriptionWe're looking for a skilled Network Operations Technician to join our team. As a key member of our technical support team, you'll be responsible for monitoring and supporting the operation of our Fixed Wireless, Satellite, and IP networks.
You will work closely with all departments to ensure that business operations run smoothly, supporting our customers and staff. This role involves shift and on-call work covering days, evenings, and weekends.
Main Responsibilities- Monitor and maintain the operation of Fixed Wireless, Satellite, and IP network elements (Point to Point, Access Points, and switches).
- Manage outages and scheduled maintenance by quickly assessing impact and resolving emergency escalations while adhering to defined procedures.
- Process network change requests by monitoring and reporting on all network change requests and acting as a liaison between teams.
- Manage escalated ticket queues and provide daily updates on status.
The ideal candidate will possess excellent problem-solving skills, the ability to multitask, and strong communication skills. A broad knowledge of IT and business processes is also essential.
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