Help Desk Technician

2 days ago

Woodstock, Canada Timberland Equipment Limited Full time

As a company in the Timberland Group, **TIMBERLAND EQUIPMENT LIMITED **is a Canadian-owned, entrepreneurial, globally recognized company located in Woodstock, Ontario, where we are a fully 80,000 square foot facility with sales, engineering, and manufacturing departments all under one roof.

We are currently looking to add to our team a **Help Desk Technician.**

**BY JOINING OUR TEAM YOU WILL**
- Gain well rounded experience in many different IT related fields
- Gain experience in a medium sized, company that engineers and manufactures custom heavy equipment to a Worldwide market
- Build troubleshooting skills in network, server and desktop administration
- Get valuable manufacturing work experience, and exposure to sales, engineering, manufacturing, purchasing, and quality control departments
- Witness the design, building and testing of our equipment
- Participate in a Company benefits plan
- Receive overtime after 44 hours in a work week
- Great opportunity for professional growth and learning

***
- Provide remote Help Desk technical support for all company users
- Administer and maintain end users in Windows AD, Azure and Office365
- Help with maintaining stable operation of the computer network, and all connected devices, and peripherals
- Maintain and perform regular audits of IT assets, hardware, software, and mobile devices
- Configure, deploy, troubleshoot, and resolve network devices
- Maintain and provide end user training where required
- Identify and resolve network, hardware, and software related failures, and issues
- Perform root cause analysis, manage technology issues, and deploy remedial actions
- Provide input into network design, capacity planning, policies, and procedures
- Implement training plans for network administration, appropriate use, and disaster recovery
- Conduct research on network products, services, protocols, and standards
- Interact with vendors, outsourcers, and contractors to procure network products and services
- Maintain and verify backup, security solutions, intrusion, and detection systems
- Assist in the maintenance of all network hardware, and equipment, including routers, switches, hubs, and UPSs
- Develop, document, and train on hardware/software installation, and troubleshooting procedures
- Assist in the development of department policy, procedures, and documentation

**ATTRIBUTES WE SEEK**
- Recent graduate with a diploma or degree in the field of computer science with a focus on network design, and administration, or 2 years of equivalent work experience
- Working technical knowledge of network and PC operating systems, including Windows XP, Vista, Windows 7, Windows 8, Windows 10, Windows Server from 2012 to current release
- Working technical knowledge of current network hardware, protocols, and standards, including hardware RAID, Active Directory, TCP/IP
- Hands-on hardware troubleshooting experience
- Able to install, support, and troubleshoot server and PC hardware components and peripherals
- A strong working knowledge of MS Server, MS Office Suite, and Office365, Active Directory, including DNS, DHCP, DFS, and Group Policy
- Basic skills for supporting Ethernet/IP networks for desktop, mobile, and IP telephony
- Strong developed skills in IT research, and problem-solving
- Working technical knowledge of ESXi and VMware, Veeam, Cisco switches and WLAN
- Knowledge of MS WPKG, SQL, PowerShell, C#, JAVA, PHP, HTML/CSS an asset
- Attention to detail and able to handle a wide variety of duties in a professional manner
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to present ideas in a user-friendly and non-technical language
- High positive attitude with strong interpersonal skills
- Able and willing to travel in Canada and USA to support end users at various work locations as required

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$65,000.00 per year

Additional pay:

- Overtime pay

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Work from home

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Woodstock, ON: reliably commute or plan to relocate before starting work (required)

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