Hardware Asset Lifecycle Specialist

2 weeks ago


Toronto, Ontario, Canada Manulife Full time

We are looking for a highly skilled and experienced individual to fill the position of Senior Hardware Asset Management Analyst within our Global Technology Services and Support Team. This is a key role that requires strong technical expertise in IT asset management, hardware lifecycle management, and data analysis.

Responsibilities:
  1. Maintaining a comprehensive inventory of hardware assets, including servers, desktops, laptops, network equipment, virtual, cloud, and container-based assets, across all stages of their lifecycle.
  2. Tracking hardware asset inventories globally from acquisition to decommission.
  3. Collaborating with vendors and suppliers for hardware purchase, warranty, and maintenance.
  4. Working closely with IT Configuration Management to ensure accurate and up-to-date information in the configuration management database.
  5. Liaising with various teams, including software asset management, configuration management, network, and information security, to ensure seamless asset management.
  6. Ensuring compliance with ITAD standard processes by governing and auditing the decommission, disposal, destruction, recycling, and harvesting of hardware assets.
  7. Conducting regular inventory checks, validations, and attestations to ensure completeness, correctness, and compliance with ITAM and risk standards.
  8. Managing and producing real-time, on-demand hardware reports, metrics, etc., via dashboards in ITAM tools.
  9. Resolving intake requests, incidents, and inquiries related to hardware lifecycle management.
  10. Initiating forensic investigations and reviews of hardware assets to identify non-compliance, policy and process breaches, and areas for improvement.
Skills and Qualifications:
  1. Minimum 3+ years of experience in IT asset management, licensing, software sales, software auditing firms, hardware asset management, procurement, or software purchasing.
  2. Strong knowledge of hardware asset life cycle management processes, including planning, acquisition, deployment, monitoring, decommission, and disposal.
  3. Proficiency in utilizing and/or implementing asset management tools, including automated discovery configuration tools and processes (ServiceNow, SCCM, etc.).
  4. Understanding of APIs and integrations that support asset discovery.
  5. Familiarity with the ServiceNow platform, mainly Ham Pro.
  6. IT Asset Manager certification (CHAMP) preferred.


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