Hardware Asset Management Specialist

2 weeks ago

Toronto, Ontario, Canada Manulife Insurance Malaysia Full time

At Manulife, we are committed to delivering exceptional service to our customers and stakeholders. As a Senior Hardware Asset Management Analyst, you will play a critical role in ensuring that our hardware assets are accurately onboarded, deployed, and tracked throughout their lifecycle.

The successful candidate will be responsible for maintaining an accurate inventory of assets, including servers, desktops, laptops, network equipment, virtual, cloud, and container-based assets. This will involve working closely with vendors and suppliers to ensure that all hardware purchases are properly documented and recorded in the Asset Management Database (AMDB)/Configuration Management Database (CMDB).

In addition to managing hardware asset inventories, the Senior Hardware Asset Management Analyst will also be responsible for tracking all hardware asset inventories globally from acquisition to decommission. This will require strong analytical and problem-solving skills, as well as excellent communication and collaboration skills.

Key Responsibilities:

  • Maintain accurate inventory of assets across all stages of their lifecycle
  • Track all hardware asset inventories globally from acquisition to decommission
  • Work closely with vendors and suppliers to ensure proper documentation and recording of hardware purchases
  • Partner with IT Configuration Management to populate and update the configuration management database with accurate information
  • Liaise with other groups, such as software asset management, configuration management, network, and information security, and all business segments for seamless asset management
  • Govern and audit the ITAD process to ensure accurate and responsible decommission, disposal, destruction, recycling, and harvesting of hardware during its lifecycle
  • Perform inventory checks, validations and attestations of all hardware classes to ensure completeness, correctness and compliance with ITAM and risk standards
  • Manage and produce real-time, on-demand hardware reports, metrics etc. via dashboards in ITAM tools
  • Manage and resolve intake requests, incidents and inquiries related to hardware lifecycle management
  • Initiating forensic investigations and reviews of hardware assets to uncover non-compliance, policy and process breaches, reduce risk, and remediate issues
  • Using industry standard ITAM tools such as ServiceNow SAM/HAM, ServiceNow CMDB, and other tools

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