Senior Operations Manager
1 week ago
About the Opportunity
We are seeking a visionary leader to oversee the delivery of quality services respecting residents' rights to individualized planning. As Senior Operations Manager, you will be responsible for managing resources to promote optimal resident and employee satisfaction.
- Providing leadership and overseeing the provision of quality services respecting the resident's right to individualized planning of services
- Managing available resources to promote optimal resident and employee satisfaction
- Overseeing the process to respond to resident inquiries, complaints, and comments
- Fostering the development of a quality culture that shapes the values, beliefs, and actions of all staff through the application of a continuous quality improvement philosophy
- Leading the facility management team toward the organizational, facility, and departmental goals and priorities
- Working with the management team to promote communication and compliance to policies, procedures, and applicable legislation
- Identifying and managing risk as it applies to the human, physical, and financial resources
- Promoting and marketing of the facility and its services within the community and surrounding area
- Ongoing monitoring of facility occupancy and adjustment of marketing strategy and activities to achieve occupancy goals
- Ensuring established division and department standards are adhered to by all staff
About You
To be successful in this role, you must possess a strong understanding of healthcare and business principles. Your experience should include:
- Undergraduate degree in health-related field, business, or hospitality required
- Master's degree in health-related field, business, or hospitality an asset
- Minimum 7 years of management experience
- Previous experience in working with the elderly in long-term care or a seniors retirement living environment an asset
- Diploma in gerontology an asset
- Must be willing to participate in related professional affiliations as identified by the organization
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