Business Intelligence Manager

4 weeks ago

Toronto, Ontario, Canada North York General Hospital Full time
Job Title: Manager, Decision Support and Business Intelligence

North York General Hospital is seeking a highly skilled and experienced Manager, Decision Support and Business Intelligence to lead our team in advancing effective decision making using advanced information and analytical tools.

Job Summary

The Manager, Decision Support and Business Intelligence will be responsible for leading a team of analysts and developers in developing and maintaining close working relationships with front line clinical teams, medical leadership, and support teams across the organization. The successful candidate will have strong coaching and mentoring skills, excellent written and verbal communication skills, and the ability to work with various levels of management and stakeholders.

Key Responsibilities
  • Lead the Decision Support team to ensure excellence in customer service, continuous performance improvement, and the introduction of innovative technologies and processes.
  • Develop and enhance core processes and workflow related to the data and analytics lifecycle.
  • Develop and maintain a strong engagement with key stakeholders to understand business needs and priorities.
  • Interpret, implement, and ensure compliance with policies, operating plans, and processes affecting decision support, risks, and regulatory compliance.
  • Forecast, plan, prepare, or contribute to the Program's operating and capital budget.
  • Ensure effective human resource allocation through recruitment, selection, training, productivity monitoring, discipline, and performance management.
  • Oversee reporting and analytics technology expansion, including the development and implementation of strategies related to information systems and tools.
  • Develop organizational expertise in national and provincial case weighting systems, externally available analytical product and tool offerings, and hospital/health system performance measures.
  • Work in collaboration with Information Services and Research & Education teams on the development of information systems and tools to support strategic initiatives.
  • Foster relationships that ensure close collaboration among Analytics and Business Intelligence, Financial Services, Quality and Information Services teams.
  • Foster a learning organizational culture that invites questions, curiosity, and experimenting.
Qualifications
  • Bachelor's Degree in Health Administration, Business Administration, Computer Science, Information Systems, Data Science, or a related field.
  • Minimum five years' experience in decision support in a healthcare environment.
  • Certified in Health Information Management is an asset.
  • Knowledge of database systems and data warehousing concepts preferred.
  • Experience or awareness of new technologies and trends in data analytics and decision support.
  • Experience in planning and managing multiple, complex projects involving changes to business processes, workflow, and training of staff and/or clients.
  • Capability to understand long-term goals and align decision support activities with organizational strategy.
  • Experience working directly with senior administration and medical leaders to support information and analysis required to inform organizational planning, manage hospital performance, identify improvement opportunities, and support senior level decision making.
  • Experience working in cloud analytics architecture and translating technical coding, case weighting, and statistical language into actionable products and services.
  • Knowledge of Ontario hospital funding methodologies, including HBAM, QBP, CCO, Wait Time, Pay for Results, and understanding of how the various data elements impact funding allocations.
  • Advanced experience using and overseeing business intelligence tools such as Tableau and working with hospital systems are strongly preferred.
What We Offer

North York General Hospital offers a highly competitive total compensation package that includes benefits, pension, and vacation. If you are a motivated and experienced professional looking for a challenging and rewarding opportunity, we encourage you to apply.

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