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Bilingual Disability Claims Specialist

2 months ago


Montreal, Quebec, Canada Sun Life Financial Full time

Job Summary:

We are seeking a highly skilled and bilingual Disability Case Manager to join our team at Sun Life Financial. As a Disability Case Manager, you will be responsible for managing disability claims to resolution, working closely with clients and stakeholders to ensure timely and effective outcomes.

Key Responsibilities:

  • Determine eligibility for short and long-term disability, salary continuance benefits, and assess claims
  • Implement interventions to support timely recovery and return to work
  • Build strong relationships with clients and stakeholders
  • Lead clients during the absence and return to work period
  • Drive telephone interviews to obtain information and ensure complete understanding of the absence and types of support required
  • Identify and assess medical and non-medical influencing factors, functional capability, restrictions, and limitations

Requirements:

  • All post-secondary degrees are welcomed
  • Bilingualism (French and English, both oral and written) is required to communicate with clients across Canada and worldwide
  • Analytical and detail-oriented, with the ability to handle complex claims and contracts
  • Proactive and innovative, with a strong ability to communicate and empathize with clients
  • Resilient and able to handle difficult and stressful situations
  • Tech-savvy, with the ability to use multiple platforms and systems
  • Thrives in a dynamic, fast-paced environment
  • Collaborative team player

What We Offer:

  • Opportunities to learn new skills and grow within the company
  • Comprehensive training program with virtual classroom and ongoing learning
  • Trusting, diverse, and inclusive work environment
  • Supportive leadership focused on employee success and well-being
  • Continuous improvements to enhance the work experience and client outcomes
  • Sustainability commitments to create a cleaner, more inclusive, and sustainable future
  • Comprehensive benefits, retirement and stock investment, pay for performance reward, wellness programs, and more