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Bilingual Disability Claims Specialist
2 months ago
Job Summary:
We are seeking a highly skilled and bilingual Disability Case Manager to join our team at Sun Life Financial. As a Disability Case Manager, you will be responsible for managing disability claims to resolution, working closely with clients and stakeholders to ensure timely and effective outcomes.
Key Responsibilities:
- Determine eligibility for short and long-term disability, salary continuance benefits, and assess claims
- Implement interventions to support timely recovery and return to work
- Build strong relationships with clients and stakeholders
- Lead clients during the absence and return to work period
- Drive telephone interviews to obtain information and ensure complete understanding of the absence and types of support required
- Identify and assess medical and non-medical influencing factors, functional capability, restrictions, and limitations
Requirements:
- All post-secondary degrees are welcomed
- Bilingualism (French and English, both oral and written) is required to communicate with clients across Canada and worldwide
- Analytical and detail-oriented, with the ability to handle complex claims and contracts
- Proactive and innovative, with a strong ability to communicate and empathize with clients
- Resilient and able to handle difficult and stressful situations
- Tech-savvy, with the ability to use multiple platforms and systems
- Thrives in a dynamic, fast-paced environment
- Collaborative team player
What We Offer:
- Opportunities to learn new skills and grow within the company
- Comprehensive training program with virtual classroom and ongoing learning
- Trusting, diverse, and inclusive work environment
- Supportive leadership focused on employee success and well-being
- Continuous improvements to enhance the work experience and client outcomes
- Sustainability commitments to create a cleaner, more inclusive, and sustainable future
- Comprehensive benefits, retirement and stock investment, pay for performance reward, wellness programs, and more