Bilingual Disability Claims Analyst

2 weeks ago

Montreal, Quebec, Canada Royal Bank of Canada Full time
Job Summary

We are seeking a highly skilled and bilingual Disability Claims Analyst to join our team. As a Disability Claims Analyst, you will be responsible for assessing and managing individual disability claims, ensuring they are reviewed fairly, processed accurately, and paid on time.

Key Responsibilities
  • Assess and approve claims based on policy contracts
  • Deliver top-tier service while managing reputational risk
  • Handle a high volume of claims, calculate payments, and support clients in returning to work
  • Make timely decisions, explain them clearly and resolve issues with clients and partners
  • Strategically manage legal, financial, and reputational risk
  • Maintain detailed records and follow all necessary procedures
  • Prioritize tasks and manage your workload efficiently to meet deadlines
  • Develop strong relationships with clients and key partners to facilitate recovery and return to work
  • Protect sensitive information and ensure confidentiality
  • Work effectively with your team and others throughout the claims process
Requirements
  • Post-secondary education or college diploma completed
  • Preferred background in healthcare, finance, or a related field
  • Bilingualism (English and French) required
  • Strong communication skills—both verbal and written in English and French
  • Excellent problem-solving and decision-making skills
  • Basic math skills with a solid understanding of financial information
  • Ability to manage multiple tasks and stay organized
  • Exceptional client service and phone skills, with the ability to handle conversations empathetically
  • Ability to work independently from home with good time management, a private workspace, and reliable internet access
  • Proficiency in Microsoft Outlook, Excel, and Word
  • Strong analytical thinking and a risk-management mindset
What We Offer
  • A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
  • Competitive pay and high-earning potential
  • All the tools, training, and team support you need to grow your career
  • Flexible work/life balance options
  • Sophisticated RBCI software tools to boost your productivity

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