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Customer Experience Associate

2 months ago

Mississauga, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Provide proactive and personalized service to customers, understanding their needs and preferences
  • Process day-to-day transactions and contribute to the branch's targets by identifying and fulfilling sales opportunities
  • Stay up-to-date with product and service offerings, and effectively communicate these to customers
  • Collaborate with colleagues to achieve team goals and objectives
Requirements
  • Proven customer service skills and experience in a retail or banking environment
  • Strong communication and interpersonal skills, with the ability to build rapport with customers
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and familiarity with banking software
What We Offer
  • A competitive compensation and benefits package
  • Opportunities for professional development and career growth
  • A dynamic and supportive work environment
  • Recognition and rewards for high performance