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Program Support Specialist
1 month ago
POSITION SUMMARY
The Program Support Worker plays a vital role in assisting tenants/program participants in BC Housing Semi-Supported living sites to acquire the life skills necessary for independent living. Working closely with the Housing and Health Nurse, the successful candidate will develop, implement, and evaluate Individual Service Plans (ISP) for program participants/tenants. This position applies psychosocial rehabilitation practices to provide tailored support through individual assessment, goal planning, and the modelling of life skills, as well as individual and group programming.
CANDIDATE PROFILE
The ideal candidate will possess the following:
EDUCATION & EXPERIENCE:
- Diploma in community social service, health care delivery, community mental health, or other relevant fields.
- Sound experience working in a community mental health setting with diverse populations facing multiple barriers to successful housing.
- Or an equivalent combination of education, training, and experience acceptable to the employer.
KNOWLEDGE, SKILLS & ABILITIES:
- Sound knowledge of BC Housing and social housing programs, and their role in the social service system.
- Sound knowledge of psychosocial rehabilitation principles.
- Sound knowledge of current social issues such as poverty, homelessness, mental illness, addictions, harm reduction, overdose awareness, and suicide.
- Sound knowledge of developing, implementing, and evaluating service/case plans or goals.
- Sound knowledge of community resources and methods of access.
- Strong knowledge and awareness of cultural diversity.
- Strong analytical, problem-solving, and time-management skills.
- Excellent oral and written communication skills.
- Strong skills in crisis intervention, mediation, and conflict resolution.
- Proficient in the use of MS Office applications (Word, Excel, PowerPoint) and basic computer systems.
- Ability to learn and understand BC Housing programs, policies, and operational structure.
- Ability to apply a high degree of discretion in establishing supportive, trusting relationships with tenants while respecting the role and obligations of property management staff according to the Residential Tenancy Act.
- Ability to build relationships with internal and external clients.
- Ability to assist groups in developing and coordinating community activities and programs.
- Ability to build and maintain professional, confidential relationships with multi-barriered people.
- Ability to work effectively across organizational departments in a team and partnership context.
- Ability to lift up to 10kg with assistance.
- Ability to work a variety of shifts, including evenings and weekends.
- Ability to arrange suitable transportation to various sites.
- Criminal Record Check is required.
