Brand Expert

3 weeks ago


Charlottetown, Prince Edward Island, Canada Charlotte Tilbury Full time
Job Description

The Counter Manager is a key role within the Charlotte Tilbury team, responsible for driving sales and delivering exceptional customer service. As an ambassador for the brand, you will embody the 5 P's: Professional, Proactive, Passionate, Prescriptive, and Potential.

Main Responsibilities
  • Lead by example, demonstrating the 5 P's and promoting the Tilbury Touch to the team and customers.
  • Drive financial results in store, meeting and exceeding sales targets.
  • Manage customer queries, using sound judgment to achieve positive outcomes.
  • Build partnerships with the Account Executive and Area Trainer to ensure continuous training and development of the team.
  • Proactively anticipate staffing needs, sourcing and selecting talent to deliver business objectives.
  • Analyze business performance, planning strategy within day-to-day business and events.
  • Consistently promote the Tilbury Touch and exceptional customer service.
  • Lead by example, always promoting the Tilbury Touch and exceptional customer service.
  • Create and maintain an atmosphere of open and positive communication, professionalism, and creativity.
  • Recognize and celebrate great performance.
  • Ensure the counter is 'customer ready' from open to close of business.
  • Maintain required inventory levels and accurate stock files.
  • Control store expenses.
  • Implement visual merchandising, new launch displays, and collateral placement as directed by the marketing team.
  • Maintain technology on counter.
  • Raise operational issues for resolution in a timely manner.
  • Establish and develop a cooperative and mutually respectful relationship with the store retail operations team.
  • Proactively suggest win-win opportunities to drive sales within store.
  • Schedule team to optimize coverage according to customer flow.
  • Maintain excellent counter hygiene standards.
  • Maintain store standards and policies at all times.

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