Customer Service Lead

2 weeks ago

Victoria, British Columbia, Canada Jace Holdings Ltd. Full time

Job Type: Part-Time

The Customer Service Lead - Retail Experience is a key role that requires a high level of customer service expertise, leadership skills, and ability to work independently in a fast-paced environment.

As a Customer Service Lead, you will be responsible for ensuring a superior customer service experience by coaching and developing friendly, well-trained staff. You will supervise the department and staff, act as the go-to person in the absence of the Department Manager and Assistant, and foster customer loyalty.

Key Responsibilities:

  • Cleanliness and Presentation: Maintain a clean and presentable work area at all times.
  • Product Knowledge: Remain current with weekly and in-store specials to provide accurate information to customers.
  • Accuracy and Compliance: Ensure accurate labeling of products through adherence to company pricing strategies and monitor execution of company inventory control procedures.
  • Sales and Profit: Foster a shopping experience that engages customers, enhances loyalty, sales, and profit, and run, monitor, and analyze sales data reports.
  • Leadership and Development: Recruit, train, develop, motivate, and coach employees, provide regular feedback to support the department leadership team, and schedule and monitor breaks, back-ups, and other departmental activities.
  • Inventory and Store Operations: Participate in the final inventory calculations, follow store lock-up procedures, and perform other duties as required.

What We Offer:

  • Competitive Salary: $18.50-$24.50 per hour, based on location and experience.
  • Total Rewards Package: A comprehensive package that includes competitive benefits, access to learning and development resources, paid vacation, and more.
  • Learning and Development Opportunities: Access to training programs, workshops, and conferences to enhance your professional growth.
  • Career Advancement: Opportunities to advance your career within the organization.

We are an equal opportunities employer and welcome applications from diverse candidates. Please note that this job description may not include all the responsibilities of the role. If you have any questions or would like to discuss this further, please contact us.

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