Delivery Operations Specialist

4 weeks ago

Montreal, Quebec, Canada Fresh Prep Full time

About Fresh Prep

Meet Fresh Prep, Western Canada's most convenient and sustainable meal kit delivery service. As a certified B Corporation, we make healthy eating convenient and sustainable for the communities we serve. We source quality local ingredients whenever possible and deliver in reusable, recyclable, and compostable packaging.

Our Team

We're a passionate team dedicated to making a positive impact. We value diversity, equity, and inclusion and strive to create a workplace that's inclusive and representative of the communities we serve.

The Role

We're seeking a bilingual (French/English) Delivery Operations Specialist to join our team. As a key member of our delivery operations team, you'll be responsible for ensuring smooth and efficient delivery functions. You'll create delivery routes, communicate with drivers, and communicate with customers as needed.

Key Responsibilities

  • Follow delivery issues from start to finish, communicating with drivers and customers as needed.
  • Be an active problem-solver for delivery issues, including arranging meetups for drivers and assisting customers with route changes.
  • Create and assign routes to drivers based on a specific day/area according to a weekly game plan and schedule.
  • Evaluate and communicate coverage needs and departmental capacity each day.
  • Be a power user of Onfleet, our live dispatch application, to meet timelines and strategic goals.
  • Provide support and address issues for our large fleet of drivers, communicating remotely via Slack and phone.
  • Use attention to detail and organizational skills to ensure accurate work.
  • Continuously monitor delivery efficiency and facilitate communication between drivers and customers as needed.
  • Answer delivery-related calls and emails and problem-solve live for customer delivery issues.
  • Estimate ETAs and adjust plans throughout the day to avoid late deliveries.

What We're Looking For

We're looking for someone with excellent verbal and written communication skills in both English and French. You'll enjoy a high level of accountability and independence in your work and be comfortable working in a fast-paced environment. You'll be tech-savvy with good command of Google Suite, particularly spreadsheets, and Slack, with an ability to quickly learn new software.

What We Offer

  • An inclusive, fun workplace filled with fantastic colleagues.
  • Competitive pay and bonuses.
  • Comprehensive health benefits (including medical, dental, vision, and life insurance) after 90 days of successful employment.

Equal Opportunity Employer

Fresh Prep is an Equal Opportunity Employer and prohibits discrimination of any kind. We value diversity at our company and at all job levels, and our goal is to be diverse, inclusive, and representative of the communities we serve.

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