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Reservations Supervisor

2 months ago

Burlington, Ontario, Canada The Pearle Hotel and Spa Full time
Job Summary

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at The Pearle Hotel and Spa. As a key member of our reservations department, you will be responsible for coordinating and managing the hotel's reservations, ensuring seamless guest experiences, and providing exceptional customer service.

Key Responsibilities
  • Reservations Coordination: Coordinate and manage hotel reservations, including room assignments, rate management, and guest preferences.
  • Guest Service: Provide exceptional customer service to guests, responding to inquiries, and resolving any issues that may arise.
  • Team Management: Supervise and train a team of reservations agents, ensuring they have the necessary skills and knowledge to provide excellent service.
  • Operational Efficiency: Maintain the efficiency of the reservations system, ensuring accurate and timely processing of reservations, and minimizing errors.
  • Reporting and Analysis: Analyze reservation data to identify trends and opportunities for improvement, providing insights to inform business decisions.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: 1 year to less than 2 years of experience in a reservations or customer service role.
  • Skills: Excellent communication and organizational skills, ability to work in a fast-paced environment, and proficiency in computer systems and software.
Benefits
  • Health Benefits: Comprehensive dental plan, health care plan, and paramedical services coverage.
  • Work-Life Balance: 30 to 40 hours per week, with a focus on maintaining a healthy work-life balance.
  • Language: English is the primary language of communication.