Strategic Client Services Leader
3 weeks ago
About the Role
We are seeking a highly skilled and experienced Strategic Client Services Leader to join our team at Creative Niche. This is an exciting opportunity to lead client strategy and project delivery, managing a team of Account Directors and Managers to ensure client satisfaction, drive business growth, and coordinate with internal teams as well as external partners.
Key Responsibilities:
- Lead and support the client service team in campaign delivery across various operational units, ensuring campaigns are profitable, timely, and meet client expectations.
- Cultivate new and existing client relationships, including proposal development and strategic planning.
- Oversee client communications, reporting, issue resolution, and administration.
- Contribute to the company's overall strategy and direction, ensuring alignment with organizational goals.
- Stay current with sector trends and collaborate with the executive team to maintain industry leadership.
Requirements and Qualifications:
- At least five years of experience in fundraising, including tele-fundraising, with a proven track record of success.
- Strong multitasking, communication, and people management skills.
- Proficient in Excel for budgeting and data analysis.
- Action-oriented with the ability to work independently and collaboratively.
Salary Range: $80,000 - $110,000 per annum, depending on experience.
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