Strategic Client Services Leader

3 weeks ago


Toronto, Ontario, Canada Creative Niche Full time

About the Role

We are seeking a highly skilled and experienced Strategic Client Services Leader to join our team at Creative Niche. This is an exciting opportunity to lead client strategy and project delivery, managing a team of Account Directors and Managers to ensure client satisfaction, drive business growth, and coordinate with internal teams as well as external partners.

Key Responsibilities:

  • Lead and support the client service team in campaign delivery across various operational units, ensuring campaigns are profitable, timely, and meet client expectations.
  • Cultivate new and existing client relationships, including proposal development and strategic planning.
  • Oversee client communications, reporting, issue resolution, and administration.
  • Contribute to the company's overall strategy and direction, ensuring alignment with organizational goals.
  • Stay current with sector trends and collaborate with the executive team to maintain industry leadership.

Requirements and Qualifications:

  • At least five years of experience in fundraising, including tele-fundraising, with a proven track record of success.
  • Strong multitasking, communication, and people management skills.
  • Proficient in Excel for budgeting and data analysis.
  • Action-oriented with the ability to work independently and collaboratively.

Salary Range: $80,000 - $110,000 per annum, depending on experience.



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