Current jobs related to Customer Success Operations Manager - Toronto, Ontario - AgencyAnalytics
-
Customer Success Manager
3 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeCustomer Success ManagerAbout Us:Messagepoint is a software company that enables large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users intelligent control over the content in customer communications to...
-
Customer Success Manager
3 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeCustomer Success ManagerAbout Us:Messagepoint is a software company that enables large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users intelligent control over the content in customer communications to...
-
Customer Success Operations Specialist
1 month ago
Toronto, Ontario, Canada Docebo Full timeJob Title: Customer Success Operations AnalystAs a key member of the Revenue Operations team at Docebo, you will play a crucial role in ensuring the success of our customers by analyzing and improving our Customer Success system and platform.Responsibilities:Collaborate closely with business partners to manage the Customer Success system and platform.Provide...
-
Customer Success Operations Specialist
1 month ago
Toronto, Ontario, Canada Docebo Full timeJob Title: Customer Success Operations AnalystAs a key member of the Revenue Operations team at Docebo, you will play a crucial role in ensuring the success of our customers by analyzing and improving our Customer Success system and platform.Responsibilities:Collaborate closely with business partners to manage the Customer Success system and platform.Provide...
-
Customer Success Manager
1 month ago
Toronto, Ontario, Canada Uptime Full timeCustomer Success ManagerJoin Uptime.com as a Customer Success Manager and play a critical role in fostering client growth, improving retention, and identifying opportunities to expand our services within existing accounts.Key Responsibilities:Customer Relationship Management: Serve as the dedicated account manager for Uptime.com's top-tier customers,...
-
Customer Success Manager
1 month ago
Toronto, Ontario, Canada Uptime Full timeCustomer Success ManagerJoin Uptime.com as a Customer Success Manager and play a critical role in fostering client growth, improving retention, and identifying opportunities to expand our services within existing accounts.Key Responsibilities:Customer Relationship Management: Serve as the dedicated account manager for Uptime.com's top-tier customers,...
-
Customer Success Manager
3 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeCustomer Success ManagerAbout Us:Messagepoint is a software company that enables large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our platform gives non-technical business users intelligent control over the content in customer communications to achieve...
-
Customer Success Manager
3 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeCustomer Success ManagerAbout Us:Messagepoint is a privately-owned software company that enables large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users intelligent control over the content in customer...
-
Customer Success Manager
3 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeAbout Messagepoint:Messagepoint is a leading software company that enables large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users intelligent control over the content in customer communications to achieve...
-
Customer Success Manager
1 month ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading provider of Customer Communications Management (CCM) solutions, empowering large enterprises to deliver exceptional customer experiences and drive business growth.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Manager. As a key member of...
-
Customer Success Manager
1 month ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading provider of Customer Communications Management (CCM) solutions, empowering large enterprises to deliver exceptional customer experiences and drive business growth.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Manager. As a key member of...
-
Customer Success Manager
4 weeks ago
Toronto, Ontario, Canada Achievers Full timeAbout AchieversThe Achievers Employee Experience Platform empowers employees to recognize each other in real-time and aligns them to the company's values and goals. With a global user base of almost 4 million, the platform enables employees in over 170 countries to engage with each other and drive business results.Our Commitment to YouAt Achievers, we value...
-
Customer Success Manager
3 weeks ago
Toronto, Ontario, Canada Wisedocs AI Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Wisedocs AI. As a key member of our customer success team, you will be responsible for ensuring the success of our small to medium-sized business customers in the insurance, medical, and legal industries.As a Customer Success Manager, you will work closely with our...
-
Customer Success Manager
1 month ago
Toronto, Ontario, Canada Achievers Full timeAbout AchieversThe Achievers Employee Experience Platform empowers employees to recognize each other in real-time and aligns them to the values and goals of the company. With a global user base of almost 4 million, the platform enables employees in over 170 countries to connect and engage with each other. Visit our website to learn more about our platform...
-
Customer Success Manager
1 month ago
Toronto, Ontario, Canada Achievers Full timeAbout AchieversThe Achievers Employee Experience Platform empowers employees to recognize each other in real-time and aligns them to the values and goals of the company. With a global user base of almost 4 million, the platform enables employees in over 170 countries to connect and engage with each other. Visit our website to learn more about our platform...
-
Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada Uptime Full timeJob Summary: We are seeking a highly skilled Customer Success Manager to join our team at Uptime.com. As a key member of our customer success team, you will be responsible for managing key customer accounts, aligning with decision-makers, and collaborating with internal teams to ensure we exceed client expectations.Key Responsibilities:Manage and grow...
-
Customer Success Manager
4 weeks ago
Toronto, Ontario, Canada Wisedocs AI Full timeAbout Wisedocs AIWisedocs AI is a pioneering company in the InsurTech and HealthTech industries, dedicated to making medical documents easily accessible and understandable using AI technology.Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for...
-
Customer Success Manager
4 weeks ago
Toronto, Ontario, Canada Wisedocs AI Full timeAbout Wisedocs AIWisedocs AI is a pioneering company in the InsurTech and HealthTech industries, dedicated to making medical documents easily accessible and understandable using AI technology.Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for...
-
Customer Success Manager
3 weeks ago
Toronto, Ontario, Canada Burroughs, Inc Full timeJob SummaryThe Customer Success Manager at Burroughs, Inc. plays a critical role in ensuring customers realize value from their maintenance and support services. This position involves working with existing customers to optimize product utilization, secure payments, and grow revenue.Key ResponsibilitiesWork with Transition Manager to ensure seamless handoff...
-
Customer Success Manager
4 weeks ago
Toronto, Ontario, Canada Wisedocs AI Full timeAbout Wisedocs AIWe're a cutting-edge company revolutionizing the insurance, legal, and medical industries with AI-powered solutions. Our mission is to make medical document understanding accessible and efficient for businesses.Job Title: Customer Success ManagerWe're seeking a seasoned professional to join our team as a Customer Success Manager. In this...
Customer Success Operations Manager
2 months ago
We're seeking a highly skilled Customer Success Operations Manager to join our team at AgencyAnalytics. As a key member of our Operations team, you'll play a pivotal role in driving customer success and revenue growth.
Key Responsibilities- Customer Onboarding: Refine our onboarding processes to ensure customers quickly achieve value and improve NPS and CSAT.
- Expansion Opportunities: Identify and propose expansion opportunities for different customer segments, using in-app customer data to drive product-led growth.
- Churn Mitigation: Analyze user behavior and implement automated solutions to proactively reduce churn, tracking effectiveness through metrics like Churn Rate, NRR, TTV, and NPS.
- Team Enablement: Equip Customer Success and Support teams with the right tools and processes, optimize HubSpot workflows, sequences, and playbooks, and ensure they have access to actionable in-app user data.
- Reporting and Insights: Provide Customer Success and Support teams with insightful reports and dashboards, using custom datasets to guide them effectively.
- Collaboration: Work closely with Sales & Marketing and Product Ops teams to align Customer Success Operations strategies with a key focus on strengthening post-sale PLG initiatives.
- 3-5 years of experience in Customer Success Operations, with a strong focus on onboarding, expansion, and churn mitigation in a PLG environment.
- 3-5 years of experience as a HubSpot admin, creating workflows and optimizing sequences.
- 1-3 years of admin experience with Intercom or similar tools, leveraging automation to improve customer interactions.
- Strong analytical skills, using data to guide strategic decisions and create actionable plans.
- Excellent communication and collaboration skills, with a talent for both getting things done and guiding cross-functional teams toward common goals.
- A process improvement mindset, constantly refining and optimizing operations for efficiency and scalability.