Customer Success Manager

4 weeks ago

Toronto, Ontario, Canada Wisedocs AI Full time
About Wisedocs AI

Wisedocs AI is a pioneering company in the InsurTech and HealthTech industries, dedicated to making medical documents easily accessible and understandable using AI technology.

Job Title: Customer Success Manager

We are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the success of our small to medium-sized business customers on the Wisedocs platform.

Key Responsibilities:
  • Onboard and train customers on our platform, ensuring a smooth adoption of our products.
  • Manage customer relationships, addressing concerns and understanding changes in their business or industry.
  • Analyze customer data to identify trends and opportunities for improvement, providing insights to customers on how to optimize their use of Wisedocs products and services.
  • Collaborate with cross-functional teams, including Product Development, Sales, and Quality Assurance, to ensure customers receive the best possible experience.
  • Identify and communicate customer health, addressing potential customer expansions, and implementing strategies to retain customers and build long-term relationships.
Requirements:
  • 2-3 years of experience in the insurance industry, with a customer-facing or B2B role.
  • Relevant education, such as Health Sciences, Medical Terminology, or Disability Management, is a strong asset.
  • Experience with Hubspot/CRM and ticketing systems like Jira.
  • Working knowledge of medical documentation and terminology.
  • Prior experience in managing a diverse client group portfolio, with outstanding customer service results.
  • Ability to travel within the US and Canada.
  • Team player with exceptional organizational, presentation, and communication skills.
What We Offer:
  • A hybrid model with primarily remote work, while requiring on-site presence at least twice a month.
  • Modern employee benefits, including health and dental coverage.
  • Competitive compensation, with valuable stock options.
  • An opportunity to develop rapidly in your career, with access to a learning and professional development fund.

We are an equal opportunity employer, committed to providing employment accommodation in accordance with AODA. If you require an accommodation, please notify us and we will work with you to meet your needs.

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