Customer Service Representative
1 week ago
MCI, LC is seeking a highly motivated and dedicated Customer Service Representative to join our team in British Columbia. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Job SummaryThe successful candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You will be required to interact with customers via phone, email, or chat, resolving issues and answering questions in a professional and courteous manner.
About MCI, LCMCI, LC is a leading provider of business process outsourcing services, with a strong reputation for delivering high-quality solutions to our clients. Our company culture values innovation, teamwork, and customer satisfaction, and we are committed to creating a positive and inclusive work environment for all employees.
Responsibilities- Provide exceptional customer service and support via phone, email, or chat
- Resolve customer complaints and issues in a timely and professional manner
- Work collaboratively as part of a team to achieve sales and revenue targets
- Develop and maintain strong relationships with clients and stakeholders
- Stay up-to-date with industry trends and developments, and apply this knowledge to improve customer service and support
- Bachelor's degree in a relevant field (e.g. business, communications, psychology)
- Minimum 2 years' experience in a customer-facing role
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment and meet deadlines
- Strong problem-solving and analytical skills
- Able to work independently and as part of a team
- Competitive salary ($40,000 - $60,000 per year)
- Opportunities for career advancement and professional development
- Comprehensive benefits package, including health insurance, dental insurance, and vision insurance
- Flexible work arrangements, including remote work options
- Recognition and rewards programs to recognize outstanding performance
This position is based in British Columbia, Canada, and requires regular travel to client sites. We offer a competitive salary and comprehensive benefits package to attract and retain top talent in the region.
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