Customer Service Representative

1 week ago


Calgary, Alberta, Canada MCI, LC Full time
Overview

MCI, LC is seeking a highly motivated and dedicated Customer Service Representative to join our team in British Columbia. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Job Summary

The successful candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You will be required to interact with customers via phone, email, or chat, resolving issues and answering questions in a professional and courteous manner.

About MCI, LC

MCI, LC is a leading provider of business process outsourcing services, with a strong reputation for delivering high-quality solutions to our clients. Our company culture values innovation, teamwork, and customer satisfaction, and we are committed to creating a positive and inclusive work environment for all employees.

Responsibilities
  • Provide exceptional customer service and support via phone, email, or chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Work collaboratively as part of a team to achieve sales and revenue targets
  • Develop and maintain strong relationships with clients and stakeholders
  • Stay up-to-date with industry trends and developments, and apply this knowledge to improve customer service and support
Requirements
  • Bachelor's degree in a relevant field (e.g. business, communications, psychology)
  • Minimum 2 years' experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills
  • Able to work independently and as part of a team
Benefits
  • Competitive salary ($40,000 - $60,000 per year)
  • Opportunities for career advancement and professional development
  • Comprehensive benefits package, including health insurance, dental insurance, and vision insurance
  • Flexible work arrangements, including remote work options
  • Recognition and rewards programs to recognize outstanding performance
Location

This position is based in British Columbia, Canada, and requires regular travel to client sites. We offer a competitive salary and comprehensive benefits package to attract and retain top talent in the region.



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