BPO Operations Coordinator

1 week ago


Windsor, Ontario, Canada Global Excel Management Inc Full time

Job Title: BPO Operations Coordinator

We are seeking a highly skilled and experienced BPO Operations Coordinator to join our team at Global Excel Management Inc. The ideal candidate will have a strong background in operations management, process improvement, and vendor management.

Key Responsibilities:

  • Ensure ongoing operational activities are managed effectively and comply with established requirements, expectations, and timelines.
  • Take ownership of communications with the BPO site and play a pivotal role in identifying gaps in collaboration with the BPO site, Operations Team Leaders or the BPO Director within current and future activities, systems, or processes.
  • Recommend solutions for operational and service excellence.
  • Facilitate in implementing solutions with the BPO site within expected timelines and budgetary constraints.
  • Maintain the integrity of the operational implementations and efficiency of the department.

Requirements:

  • College Diploma or bachelor's degree in a general field of study.
  • Minimum 2 years of work experience in Operations Management, Vendor Management, BPO Management, Process Management or Project Management.
  • Strong background with understanding of the healthcare industry, operational processes and client SLA's.
  • Proficiency in Microsoft Office Suite of programs and reporting tools such as Power BI.
  • Strong verbal and written English communication skills, with Hindi and Telugu being an asset.

We Offer:

  • A competitive compensation package that includes a base salary, performance bonus and an extensive benefits package.
  • A professional future with opportunities for development, growth, and advancement.
  • RRSP Match program.
  • Financial assistance to employees who wish to continue their education.
  • Work/life balance, health and wellness initiatives including an excellent EAP program.
  • Employee engagement programs that focus on fitness, food, and fun.

Please note:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.



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