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Hotel Receptionist

2 months ago

Red Deer, Alberta, Canada Super 8 Motels Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Hotel Clerk to join our team at Super 8 Motels. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration and Check-in/Check-out

Register arriving guests, assign rooms, and process check-in/check-out procedures in a timely and efficient manner.

Reservation Management

Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information.

Guest Services

Provide information on hotel facilities and services, including amenities, dining options, and local attractions.

Communication and Customer Service

Answer telephone calls, relay messages, and contact guests to deliver requested wake-up calls.

Cash Handling and Reporting

Process guest departures, calculate charges, receive payments, and balance cash and complete balance sheets and cash reports.

Emergency Procedures

Follow established emergency and safety procedures, ensuring the well-being of guests and staff.

Requirements
  • Education

Secondary (high) school graduation certificate.

Experience

Experience is an asset, but not required.

Language

Fluency in English is required.

Work Hours

40 hours per week.