Hotel Receptionist

4 weeks ago


Red Deer, Alberta, Canada Super 8 Motels Full time

Job Summary

We are seeking a skilled and friendly Guest Services Representative to join our team at Super 8 Motels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is comfortable and enjoyable.

Key Responsibilities

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process room reservations, cancellations, and changes with accuracy and attention to detail.
  • Provide guests with information about hotel facilities and services, as well as local points of interest.
  • Process guest departures, calculate charges, and receive payments in a professional and courteous manner.
  • Balance cash and complete balance sheets, cash reports, and related forms with accuracy and attention to detail.
  • Follow emergency and safety procedures at all times.
  • Answer telephone calls and relay messages to guests and staff in a timely and professional manner.
  • Contact guests to deliver requested wake-up calls.
  • Provide exceptional customer service to all guests, responding to their needs and concerns in a prompt and professional manner.

Requirements

  • Secondary (high) school graduation certificate.
  • Experience in a similar role is an asset.
  • Ability to work a 40-hour week.
  • Proficiency in English.

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