Elite Client Services Specialist

2 days ago

Westmount, Quebec, Canada Royal Bank of Canada Full time
Enhance the Banking Experience

We are seeking a highly skilled Elite Client Services Specialist to join our team at Royal Bank of Canada. As a key member of our Private Banking team, you will play a critical role in creating an exceptional client experience by delivering tailored service and support to our high net worth clients.

About the Role

In this challenging and rewarding position, you will be responsible for providing everyday banking expertise to deliver the Black Card Experience through high-level service and support, transaction excellence, digital education, and opportunity spotting. You will work closely with clients to understand their needs and preferences, identifying opportunities to enhance their banking experience.

Key Responsibilities
  • Deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email, and over the phone.
  • Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner.
  • Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice.
Requirements

To succeed in this role, you will require:

  • A minimum of 2 to 3 years of banking experience.
  • Strong written and verbal communication skills in English and French.
  • A strong working knowledge of Microsoft Office Suite.
  • Proven client service skills.
  • Excellent organizational skills.
Benefits

We offer a comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, commissions, and stock where applicable. Our leaders are committed to your development through coaching and managing opportunities. You will have the ability to make a difference and lasting impact, work in a dynamic, collaborative, progressive, and high-performing team, and enjoy opportunities to do challenging work and take on progressively greater accountabilities.

About Us

Royal Bank of Canada is a leader in financial services, committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We strive to provide an accessible candidate experience for our prospective employees with different abilities. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

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