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Senior Consultant, Program Assurance Specialist
2 months ago
We are seeking a highly skilled and experienced Senior Consultant to join our Program Assurance team at Info-Tech Research. As a Senior Consultant, you will play a key role in leading consulting engagements and partnering with large enterprise program teams to ensure the successful delivery of IT projects.
Key Responsibilities- Project Delivery
- Lead small-to-mid sized client engagements within Info-Tech's Consulting practice, specifically centered around Program Assurance Reviews for enterprise scale implementations.
- Manage delivery of consulting projects, including but not limited to developing the project plan and schedule, understanding client needs and goals, designing and executing the project plan to achieve outcomes, crafting deliverables, and actively identifying additional opportunities.
- Guide other Sr. Consultants/Consultants on the consulting team's deliverables and, where needed, create compelling documents in Microsoft PowerPoint and Word to demonstrate solutions and strategies for our clients.
- Delivers best-practice recommendations to improve ongoing project delivery.
- Performs project reviews and assess plan to project performance.
- Business Development
- Partner with the Info-Tech business development leads and senior members of the consulting team to understand client needs and develop proposals and statements of work.
- Play a role in business development activities including new business opportunities, qualifications, proposal development and client presentations.
- Identify opportunities to provide additional advisory services, workshop, consulting engagements and services to our clients.
- Practice Development
- Work closely with the consulting practice leaders on strategic planning and go-to-market activities for Info-Tech's Consulting division.
- Make best-practice recommendations to improve ongoing practice and project delivery.
- Mentor and Develop consulting team members by transferring skills and knowledge and proposing learning and development activities.
- Client Workshop Facilitation
- Work with clients in person or virtually to properly scope and formalize the objectives, agenda, deliverables, and overall workshop effort in advance of online or onsite delivery.
- Lead the delivery of four-day workshops, online or onsite, based on Info-Tech's Best Practice Methodology Blueprints.
- Work with client cross-functional teams to define the scope and outcomes of their IT initiatives / projects, perform capability maturity assessments and gap analyses, and identify member improvement opportunities/recommendations.
- Client Interaction & Facilitation
- Build rapport and effectively communicate with clients virtually and through facilitated in-person sessions.
- Project Management
- Manage project scope and budget effectively and report on project progress in a timely manner. Lead challenging negotiations, while managing scope and client expectations.
- Business Development
- Generate advisory sales leads through interactions with clients (i.e. analyst calls or project work) and proposal of Info-Tech services to fulfill client needs.
- Analytical
- Identifies trends in quantitative and qualitative data and links it to the project needs and desired outcomes. Structures a problem-solving process for problems of high complexity and drives important results.
- Verbal and Written Communication
- Demonstrates skill in building consensus and resolving conflict. Effective in communicating how we can meet client needs while managing expectations. Expected to explain results and complex concepts in a clear, concise manner both verbally and in written format.
- Presentation and Facilitation
- Presents to senior leadership teams and employee groups and supports facilitation of focus groups at client site.
- Teamwork and Collaboration
- Works with other members of the practice teams to balance workloads and share ideas/learning experiences. Mentor junior members of the consulting team and assist in their personal and career development.
- Technical Skills
- Advanced level user of MS Office suite (Word, Excel, PowerPoint, etc.)
- Personal Qualities
- Self-motivated and action oriented.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to present ideas in business-friendly and user-friendly language.
- University degree, Business, IT, Computer Science, or a related discipline preferred.
- Recent experience in the management of a project, or a lead of a significant workstream, in a substantially sized (ERP, CRM, HRIS, or similarly sized impact) implementation project.
- Senior/Managing BA in a significant program or significant program management office is a plus.
- Experience operating as a solution owner, product owner, program manager is a plus.
- Exposure to, or direct experience in, waterfall and AGILE/SCRUM methodologies.
- Experience in the creation of project proposals, RFP responses, and Statements of Work is plus.
- Demonstrated client interaction experience in a consulting delivery and/or sales capacity.
- Acquired project experience and knowledge of: Project Management / Governance, Solution Architecture, Implementation Methodologies, Organizational Change Management, Quality Assurance, Maintenance & Operations, Financial and / or Vendor management, Project Risk Management.
- Consulting certification, or certifications in IT or project management related topics e.g. CMC, PMP, SCRUM CERTIFIED, CBAP, COBIT 5, are considered beneficial.
- This role may involve travel within North America up to 25% of the time.
Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.
