Client Service Associate

4 weeks ago


Richmond Hill, Ontario, Canada The Successful Investor Full time
Job Title: Client Service Associate

We are seeking a highly motivated and customer-focused individual to join our team as a Client Service Associate. As a key member of our Wealth Management team, you will be responsible for providing exceptional client service and support to our high-net-worth clients.

Key Responsibilities:
  • Receive and respond to client inquiries and requests in a timely and professional manner.
  • Manage and prioritize client inquiries and requests, escalating as necessary to ensure timely and accurate resolution.
  • Liaise with the Wealth Management team to provide seamless support and service to clients.
  • Develop and maintain expertise in our wealth management services, software, and procedures to ensure optimal client service and assistance.
  • Provide first-line response to client inquiries and recordkeeping requirements, including new account opening documentation, RRSP/RRIF conversions, and client tax enquiry resolution.
  • Process personal information updates and changes, and assist with online web access, password setup, and reset.
  • Initiate account cash calls, EFTs, contributions, withdrawals, and beneficiary changes on registered accounts.
  • Act as a backup Estate Associate and record/update customer information within our CRM database.
  • Assist with client onboarding and provide administrative support to the Wealth Management team.
Requirements:
  • Bachelor's degree in business or related field.
  • 3+ years of customer service experience, preferably in a wealth management or financial services environment.
  • Previous office administration experience and proficiency in Microsoft Word and Excel.
  • Solid knowledge of the investment industry and best practices.
  • Strong command of the English language, both verbal and written.
  • Customer-focused and service-driven, with a pleasant telephone manner and exceptional conversation skills.

We offer a dynamic and adaptable work environment, combining the best of both remote and in-office work to achieve our goals. Pre-employment work references, credit, and criminal background checks are required. Successful Investor Wealth Management Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.



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