Sales Associate

1 month ago


Innisfil, Canada PVH Full time

Design Your Future at PVH

Job Summary:

The Sales Associate is responsible for selling and promoting Tommy Hilfiger merchandise through the execution of the TH Customer Service Standards. This role also performs various operational activities as assigned by Store Management.

Key Responsibilities:

  • Provide exceptional customer service to company standard.
  • Ensure the sales floor is visually appealing and well-maintained.
  • Minimize shortages through proper loss prevention procedures.
  • Stay aware of store sales plans and results.
  • Follow all operational policies and procedures.
  • Manage time and prioritize tasks effectively.
  • Communicate effectively with customers and staff.

Customer Service Responsibilities:

  • Generate maximum sales potential in accordance with TH Customer Service standards.
  • Build a repeat customer base through excellent service.
  • Maintain strong knowledge of product, promotions, and special events.
  • Foster a positive store experience by treating all customers and staff fairly.
  • Effectively maintain zone coverage and acknowledge every customer.

Personal Qualities:

  • Represent the TH image through personal and professional appearance.
  • Demonstrate professional image and conduct.
  • Be flexible to work rotating hours as assigned by management.
  • Communicate concerns to management.
  • Maintain respect of peer group, staff, and supervisor.

Operational Responsibilities:

  • Adhere to Policies and Procedures.
  • Observe sales floor and stockroom for loss prevention and advise management of any unusual activity.
  • Execute Opening and Closing checklist duties as directed by store management.

Merchandising & Visual Responsibilities:

  • Ensure consistent and accurate replenishment of product onto the sales floor.
  • Comply with visual presentation standards.
  • Execute markdowns and re-merchandise as needed.

PVH Canada Inc. is committed to providing accommodation for applicants with disabilities and its recruitment process.


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