Sales Associate
1 month ago
Design Your Future at PVH
Job Title: Sales Associate
Reports to: Store Manager
Job Classification: Hourly Non-Exempt
Position Summary:
Sales Associates are brand ambassadors who create an emotional connection between customers and the brand. They consistently exceed expectations, provide exceptional service, and display passion for our brand. As part of a team focused on delivering top-line sales results, Sales Associates are responsible for driving sales growth and building brand loyalty.
Responsibilities:
Customer Experience:
- Greets and offers assistance to every customer, focusing on customer engagement and suggestive selling to drive sales and conversion.
- Maintains an in-depth knowledge of products and promotions to help explain value and build brand loyalty.
- Prioritizes delivering an exceptional customer experience and always places the customer first, asking for feedback and conveying business opportunities to management.
Commitment to Efficiency:
- Executes processing, replenishment, cashiering, promotions, and visual/marketing directives in alignment with brand standards.
- Upholds backstock organization and adheres to all company tools, policies, and procedures.
- Maintains awareness of potential theft and reports concerns to management.
Associate Morale:
- Demonstrates a sense of pride, commitment, and passion for the brand and our customers, treating customers and store team members professionally, courteously, and respectfully.
- Celebrates and embraces individuality, inclusion, and partnership, building relationships and seeking out feedback for continuous self-development.
- Embraces innovation, change, and company initiatives, working collaboratively to accomplish brand goals and objectives.
Qualifications:
- Prior retail experience is preferred.
- A high school graduate or equivalent is preferred.
- A flexible schedule is required, including nights, weekends, and overnight shifts.
- Excellent communication and time management skills are essential.
- The ability to walk, stand, bend, reach, and squat for prolonged periods, and carry up to 20 pounds, is required.
PVH Canada Inc. is committed to providing accommodation for applicants with disabilities and its recruitment process.
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