Information Technology Specialist

2 weeks ago

Ottawa, Ontario, Canada Canada Inc. Full time
Job Title: Information Technology Specialist

Canada Inc. is seeking a highly skilled Information Technology Specialist to join our team. As an IT Specialist, you will be responsible for providing technical support and guidance to users experiencing difficulties with computer systems and software.

Key Responsibilities:
  • Provide technical support and guidance to users experiencing difficulties with computer systems and software
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Perform Web-server backup and recovery operations
  • Provide customer service
Requirements:
  • Education: College/CEGEP
  • Experience: 5 years or more
  • or equivalent experience
  • Knowledge of Information Technology Infrastructure Library (ITIL)
  • JavaOS
  • Security software
  • Project management software
  • Website creation and management software
  • Web service design
  • Database software
  • Software development
  • C++
  • Oracle
Area of Specialization:
  • E-commerce
Security and Safety:
  • Criminal record check
Transportation/Travel Information:
  • Willing to travel
Personal Suitability:
  • Initiative
  • Organized

Work Term: Permanent

Work Language: English

Hours: 37.5 hours per week

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