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Hardware and Software Support Specialist
2 months ago
The Maritime Helicopter Integrated Information Environment (MHP IIE) Program requires a skilled Technical Support Specialist to ensure the efficient management of the maintenance of the Maritime Helicopters, its associated training activities, and performance, configuration, and collaboration management for all clients and contractors.
The successful candidate will work as part of a team supporting the hardware and software systems, various commercial off-the-shelf and custom applications in the Integrated Information Environment for the Maritime Helicopter Program.
Key Responsibilities:- Collaborate with CAE team members to ensure MHP IIE support activities meet or exceed client expectations.
- Support contractor-provided client device hardware, including conventional and ruggedized equipment.
- Image, deploy, and support contractor-provided hardware and software for aircraft deployments away from the base.
- Provide environment support for various applications and programs, including remote support for isolated environments.
- Analyze, troubleshoot, and resolve hardware and software issues, restoring application functionality in case of failures.
- Prepare, manage, and update technical system documentation.
- Provide semi-regular after-hours support for the IIE system.
- Document resolutions for support issues.
- University degree or equivalent college education.
- Experience installing and supporting Client Device Windows Operating Systems using documented processes.
- Experience installing, deploying, and supporting desktop and laptop hardware, including peripherals, following documented processes.
- Familiarity with or understanding of Server Operating Systems (VMware, Windows 2016 or newer).
- Proficient with Helpdesk tools and processes for managing user issues, both application and hardware-related, including escalation to vendors as needed.
- Experience providing on-site and remote support.
- Excellent written and verbal communication skills.
- Ability to provide after-hours support as needed.
- Ability to lift/move bulky objects (e.g., printers, computer equipment within wheeled transport cases or boxes).
- Eligibility to obtain Canadian Security Clearance & Controlled Goods Clearance, and ability to work in Canada as a Canadian Citizen, Permanent Resident, or with a valid Work Permit.
- Bilingual in French and English is a valuable asset, though not required.
- Experience with device imaging tools such as Norton Ghost, Acronis SnapDeploy, or Microsoft System Center Configuration Manager.
- Understanding of host-based virtualization.
- Understanding of Ethernet switch technology.
- Understanding of SAN (Storage Area Networks).
- Experience with managing Microsoft Active Directory, including DNS, DHCP, and Group Policy Management.
- Familiarity with Enterprise Backup Solutions (e.g., VEEAM).
- Familiarity with database tools such as Microsoft SQL and Oracle.
CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.
If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-
About UsAt CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we're everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries. CAE represents 75 years of industry firsts—the highest-fidelity flight and mission simulators, surgical manikins, and personalized training programs powered by artificial intelligence. We're investing our time and resources into building the next generation of cutting-edge, digitally immersive training and critical operations solutions while keeping positive environmental, social and governance (ESG) impact at the core of our mission. Today and tomorrow, we'll make sure our customers are ready for the moments that matter.
