Second Cup Team Lead

2 days ago


Halifax, Nova Scotia, Canada Aramark Full time
Job Overview

Aramark, a leading food and facilities services company, is seeking a highly skilled Team Lead to join our team at Second Cup at Dalhousie University.

Key Responsibilities
  • Customer Service Excellence: Provide legendary customer service, ensuring a positive experience for all guests.
  • Quality Beverage Specialist: Prepare and serve high-quality beverages, whole bean, and food products consistently, adhering to all recipe and presentation standards.
  • Cash Handling and Operations: Manage cash handling duties, including processing customer transactions using POS, balancing float, and maintaining a clean and comfortable store environment.
  • Training and Development: Conduct training sessions for new and existing staff, ensuring they meet the company's standards.
  • Operational Compliance: Follow Second Cup operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Attendance and Punctuality: Maintain regular and consistent attendance and punctuality, ensuring seamless store operations.
  • Store Maintenance: Assist with store opening and closing, and maintain a clean and organized store environment.
Requirements
  • Experience: 1+ years' experience working in the food and beverage industry.
  • Industry Knowledge: Experience working for Second Cup franchise considered an asset.
  • Certifications: Serve Safe and First Aid an asset.
  • Customer Service Skills: Exceptional customer service skills, with the ability to work effectively with diverse groups.
  • Physical Demands: Ability to lift, push, pull minimum 25 lbs.
About Aramark

Our Mission

Aramark is committed to enriching and nourishing the lives of millions worldwide, providing a wide range of services to diverse clients in 19 countries.

Our Values

We believe in hiring, training, and rewarding the right people, ensuring our employees are more than just hard workers – they're Service Stars.



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